How Can We Help?
This page is the support contact point for the ANC Fabrics customer application (the "App"). If you're having trouble signing in, viewing your account, or using any feature of the App, reach out to your regional contact below and we'll help get it sorted.
Common Questions
I don't have an account, or I forgot my login details
Accounts for the App are provisioned by ANC Fabrics and cannot be created or self-registered from within the App. Contact your regional office below with your customer details and we'll set up or recover access for you.
My orders, invoices, or balance aren't showing up
This usually means your login isn't yet linked to a customer account on our side, or there's a temporary issue reaching our business systems. Contact your regional office and let us know what you're seeing so we can check your account.
The barcode scanner isn't finding my item
Make sure camera permission is enabled for the App in your device settings, and that the barcode is clearly visible and well lit. If a scan still doesn't work, you can enter the item or barcode number manually instead.
I want to update my profile photo, name, or contact details
Some profile details can be updated directly from within the App. For information tied to your official customer account (such as your registered phone number or company details), contact your regional office.
I have a question about my data or privacy
See our Privacy Policy for details on what information the App processes and how it's used, or contact us using the details below.